Privacy Policy
At CNC Finance Brokers Pty Ltd, we are dedicated to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information.
- Information We Collect and How We Use It
When assisting you with your financial needs, we collect personal information, which may include sensitive details such as health information or any vulnerabilities you disclose to us. This information is used to advise you and provide the necessary support for your credit needs.
We will share your information only with the companies you choose to work with, along with their representatives.
Additionally, we may use your information for the following purposes:
- Sending you requested product information,
- Managing your ongoing relationship with us (e.g., invoicing, client surveys),
- Sending you marketing communications (unless you opt out),
- Improving our services and addressing any issues that may arise.
We may occasionally notify you about promotions, new services, special offers, events, or articles we believe will be of interest to you. These communications may be sent by email or post. If you prefer not to receive such updates, you can notify us, and we will honor your request.
- Consequences of Not Providing Information
If you choose not to provide complete or accurate information, we may be unable to properly assist you with your credit needs.
- How We Protect Your Information
We take all reasonable steps to ensure the accuracy, security, and confidentiality of the personal information we collect. We retain personal information only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal or regulatory requirements.
Your personal information is stored securely within our database. In some cases, your file may be archived and stored with an external data provider located in Australia. We only engage storage providers who comply with the Privacy Act.
To protect your data, we use various security measures including:
- Restricting access to your information to authorized personnel,
- Securing our systems with locks, password protection, and internet firewalls,
- Taking reasonable steps to de-identify or destroy personal information when it is no longer needed.
- Disclosure of Information
We do not sell, trade, or rent your personal information to third parties.
However, there are circumstances in which we may need to share your information, such as:
- Providing it to our credit licensee for administrative or supervision activities,
- Sharing it with contractors or service providers (e.g., mailing services),
- Disclosing it in the event of a corporate transaction (sale, merger, etc.).
In any case, we ensure that the third parties with whom we share your information adhere to similar privacy protections.
We may also disclose your personal information if required by law or permitted by the Privacy Act.
- Disclosures to Overseas Recipients
Some of the entities to whom we disclose your information may be located overseas. While we cannot list every country, we anticipate that recipients may be in countries such as the Philippines, India, and Nepal.
We take reasonable steps to ensure that your information is protected even when disclosed to overseas recipients.
- Marketing Communications
From time to time, we may use your contact details to send direct marketing communications about services, offers, and updates that we believe may be of interest to you. These communications may be sent via email or post unless you opt out.
If you no longer wish to receive marketing communications, you can unsubscribe by contacting us, and we will ensure you no longer receive such updates.
- Accessing and Updating Your Information
You have the right to request access to the personal information we hold about you. If you believe any information we hold is incorrect, you can request that we correct, amend, or delete it.
To make such a request, please contact: Chathu Manamperi, Director at chathu@cncfinance.com.au
There is no charge for requesting access to your personal information or for making corrections.
- Consent
By engaging us to assist with your credit needs, you consent to the collection and use of your personal information as described in this Privacy Policy.
- Complaints and Dispute Resolution
If you have any concerns or complaints regarding how we handle your personal information, we encourage you to contact us by email. Providing as much detail as possible will help us resolve the issue efficiently. You may also reach out to: Chathu Manamperi, Director at chathu@cncfinance.com.au
We will aim to address and resolve your concerns promptly. If you are not satisfied with the outcome, we will provide you with guidance on how to escalate the matter.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated through our website or other appropriate means. We encourage you to review this policy periodically.
This Privacy Policy ensures that you are informed about how we handle your personal information and your rights related to it. If you have any further questions or feedback, feel free to contact us.